Account
Delete your Zephi account
You can ask Zephi to delete your account and the personal data associated with it at any time. Use the instructions for your account below.
Customer accounts
Delete from the Zephi Customer app
- Open the Zephi Customer app and sign in.
- Go to Account.
- Tap Delete Account.
- Confirm the request.
Account → Delete Account → confirm.
Customer account email fallback
Can’t access the app? Email us
Send a deletion request to support@zephi.app from the email address associated with your Zephi account. Please include “Account deletion request” in the subject line.
Email support@zephi.appProvider accounts
Delete from the Zephi Provider app
- Open the Zephi Provider app and sign in.
- Open Account. If your application is still being reviewed, use the account actions on your application status screen.
- Tap Delete account and read the confirmation.
- Choose Permanently delete account to confirm.
If deletion is blocked by an active order, resolve the order or contact support for help.
Can’t access the app? Email support@zephi.app from the email address associated with your Provider account. Use the subject Provider account deletion request.
Zephi will verify email requests before acting. Some information may need to be retained to meet lawful retention requirements, including legal, tax, payment, dispute, fraud-prevention, and safety obligations.
Email Provider supportWhat happens next
- Zephi verifies each request to make sure it comes from the account owner before deleting anything.
- Eligible requests are processed within 30 days.
- Some records may need to be kept after deletion where required or permitted by law — for example legal, tax, payment, fraud-prevention, dispute and safety records. These are kept only as long as necessary.